Terms and Conditions

Our aim is to provide safe, imaginative play and encourage children to respect others. Please follow our safety guide and enjoy your visit.

  • Children are the responsibility of the supervising parent or guardian at all times. Please understand one2eleven is not a creche. Minimum parent/guardian supervision is a ratio of one adult for every 4 children.
  • No shoes allowed on the play equipment.
  • Socks must be worn and arms and legs covered.
  • Toddler and baby areas are for children aged 2 and under. It is the parents responsibility to keep their older children out of this zone.
  • No running.
  • Please remove jewellery, badges and any other sharp object.
  • No food, drink or chewing gum allowed on any play equipment.
  • Only food purchased on the premises may be consumed here (excluding baby food).
  • Only baby bottles and baby beakers allowed. Strictly no sports bottles, drinks to enter premises. Drinks can be bought at our cafe.
  • No liability will be accepted for loss, damage or theft. Items left are done so at your own risk.
  • Please ensure for the future enjoyment of all children that all items/props are returned to relevant areas.
  • No smoking.
  • No dogs allowed, except guide dogs.
  • Please comply with instructions of one2eleven staff.
  • Free wifi from our provider is allowed under the fair usage policy. Please ask at reception for password.
  • The management reserve the right to require persons to leave the premises if their behaviour is deemed unsuitable towards staff or other visitors.
  • Management reserve the right to refuse entry.
  • Some play features may be withdrawn at short notice.
  • At busy times play sessions may be limited.
  • We would remind you that children are the responsibility of the accompanying adult and we actively encourage you to interact with them.
  • School parties and group bookings by prior arrangement only.